Whether it's deposits, withdrawals, betting rules, or your account — find everything you need here in Bangla. If you still can't find an answer, ask us anytime via 24/7 live chat.
Choose your issue type and go straight to the right section
The EX88 support team is always here — choose whatever channel works best for you
The fastest way to get help — click the chat icon in the bottom-right corner of the site. You can chat in Bangla, and we typically respond within 30 seconds.
For detailed issues, send us an email. You can attach screenshots or documents. We typically reply within 2 hours.
Join the official EX88 channel on Telegram for new offers, maintenance updates, and quick troubleshooting.
The Most Popular Ways to Deposit on EX88
On the deposit page, enter your Bangladesh number → enter your bKash PIN → confirm. Minimum ৳100.
Link directly from the Nagad app or enter your number and amount manually.
Deposit easily using your DBBL Rocket number — the process works just like bKash.
Direct transfer via net banking or NPSB — typically credited within 15–30 minutes.
| Method | Minimum | Maximum | Time |
|---|---|---|---|
| BKash | ৳100 | ৳50,000 | Instant |
| Nagad | ৳100 | ৳50,000 | Instant |
| Rocket | ৳100 | ৳30,000 | Instant |
| Bank Transfer | ৳500 | ৳2,00,000 | 15–30 Minutes |
Tips: If your balance hasn't updated 15 minutes after a deposit, contact Live Chat with your transaction reference number. Most cases are resolved within 5 minutes.
The withdrawal process on EX88 is straightforward and is completed within 10–30 minutes in most cases
Click on your profile icon → select the "Withdraw" option.
Enter your bKash, Nagad, or Rocket number and the amount you want to withdraw. Minimum ৳500.
Once your request is submitted, an OTP or confirmation message will be sent to your registered number.
Once approved, funds are sent directly to your mobile banking wallet. Bank transfers may take 1–2 hours.
Everything you need to know about betting at EX88 — explained simply
Odds are the numbers that tell you how much you can win. EX88 uses decimal format — for example 1.95. This means if you place a ৳100 bet and win, you receive ৳100 × 1.95 = ৳195 (including original stake). That means a profit of ৳95.
Higher odds mean a lower chance of winning — but a bigger payout if you do. Lower odds indicate an outcome considered more likely.
Example — Bangladesh vs India:
৳500 × 1.95 = ৳975 — meaning a profit of ৳475
Keep Your Account Secure — Follow These Simple Steps
Upload a photo of your National ID or passport. Once verified, there are no restrictions on withdrawals.
Use a password of at least 8 characters combining uppercase letters, numbers, and special symbols.
Enable 2FA from Settings — you'll be asked for an OTP at login, making your account virtually impossible to hack.
Avoid using your account on unfamiliar networks. Mobile data is a safer option.
The Most Frequently Asked Questions About Bonuses
One complaint comes up again and again among newcomers to online betting platforms — when something goes wrong, there's no one to reach, and even when you do find someone, support in Bangla simply isn't available. EX88— and that's exactly why this help centre was built.
Everything here is written in plain, natural English — not the garbled output of translation software, but the kind of language real people actually use. Whether you're in Dhaka or Chittagong, it should be easy to read and understand.
The most-used section of the EX88 Help Center is the Payment Guide. Many users feel a little lost the first time they try to deposit via bKash — which number to send to, how much to send, what to write in the reference. All of these questions are answered step by step with screenshots. One read-through is enough to understand it, and after that you'll remember it by heart.
Withdrawal issues usually come down to one of three reasons — KYC verification not completed, bonus wagering requirements not yet met, or a mismatch between the payment methods used for deposit and withdrawal. The EX88 Help Center has a dedicated guide for each of these causes. Identify which one applies to you, then follow the relevant guide.
Understanding odds can feel tricky for new bettors. In decimal format, 1.95 means you get back almost double your stake if you win — that's all you need to know to get started. Over time, you can learn about over/under, handicap betting, and more. The EX88 Help Center explains each market with examples.
Many users overlook account security — sharing passwords with others, reusing the same password across multiple sites, or logging in on public computers are all mistakes that can lead to losing your account. Enabling 2FA (two-factor authentication) on EX88 reduces this risk to nearly zero. The Help Center provides a step-by-step guide with images on how to set it up.
Live chat support is one of EX88's strongest features. Even if you run into a withdrawal issue at 2 AM, a support agent is there for you. Nurul from Dhaka used to use a foreign site where support was only available in English — now on EX88, he can ask everything in Bangla and get his issues sorted quickly. That kind of experience is what sets the EX88 Help Center apart.
The Help Center is also useful for app-related issues. If you see a "Parse Error" when installing the APK on Android, or an "Untrusted Developer" message on iOS, there are dedicated guides for each of these problems. In most cases, you can resolve it yourself within 2–3 minutes.
Finally — if you've gone through the Help Center and still can't find a solution, don't give up. Head to live chat, describe your issue in Bangla, and share your transaction ID or a screenshot. The EX88 support team is always ready to help.
The most commonly reported app issues and how to fix them
EX88 Believes — Responsible Play Is the Best Play
Go to Account Settings → Responsible Gaming to set a daily or weekly maximum deposit limit.
You can temporarily suspend your account for anywhere from 1 day to 6 months — no questions asked.
You can also request permanent account closure if you wish. Just let us know via live chat or email.
Betting is for entertainment — not a guaranteed source of income. Never bet more than your budget allows. For more information: Responsible Gaming Page।
Most Frequently Asked Questions in the Help Center